1. Scope
These Terms and Conditions (hereinafter "Terms") govern the use of the OwnTheOrder SaaS platform (hereinafter "Platform"), operated by 4Unit Systems Integration (hereinafter "4Unit").
They apply to all Partners (hereinafter "Partner") who use the Platform to manage their ordering and delivery business.
These Terms do NOT apply to the end customers of the Partner. The relationship between the Partner and their end customers is subject to the Partner's own terms and conditions.
2. Service Description
OwnTheOrder provides a technical ordering infrastructure as Software-as-a-Service (SaaS). The services include in particular:
- Provision of a dedicated domain for the Partner
- Online ordering system with individual configuration
- Integration of common payment service providers
- Delivery management and driver administration
- Dashboard for managing orders, products, and settings
4Unit does not sell any food, goods, or other products to end customers. 4Unit does not act as an intermediary between the Partner and their end customers at any time.
3. Contracting Parties
The SaaS usage agreement exists exclusively between 4Unit and the Partner.
There is no contractual relationship between 4Unit and the Partner's end customers. The purchase agreement for goods or services is concluded exclusively between the Partner and their respective end customer.
4. Partner Obligations
The Partner undertakes to:
- Provide accurate and complete business information (company name, address, tax number, etc.)
- Ensure legal compliance on their own domain, in particular privacy policy, legal notice (imprint), and their own terms and conditions
- Take responsibility for the quality, safety, and legal compliance of the products they offer
- Provide independent customer service to their end customers
- Pay the agreed SaaS fees on time
5. 4Unit Obligations
4Unit undertakes to:
- Provide and maintain the SaaS platform with reasonable availability
- Provide technical support via email and contact form
- Ensure data security and perform regular backups
- Provide regular updates and improvements to the platform
6. Prices and Payment
The use of the SaaS platform is billed according to the currently applicable pricing model. The current pricing model is communicated to the Partner at the time of contract conclusion.
Price changes will be communicated to the Partner in writing (by email) at least 30 days before they take effect.
Invoices are due for payment within 14 days of receipt.
7. Liability
4Unit is not liable for:
- The quality, safety, or legality of the products or services offered by the Partner
- Delivery delays caused by the Partner or third parties commissioned by the Partner
- Legal violations by the Partner, in particular violations of food, hygiene, or consumer protection regulations
- Content published by the Partner on their domain
4Unit is liable for:
- The availability of the platform to the extent technically feasible
- The security of the platform infrastructure
The liability of 4Unit is in any case limited to the annual SaaS contract value. This limitation does not apply in cases of intent or gross negligence.
8. Contract Duration and Termination
The contract is concluded for an indefinite period.
Either party may terminate the contract at any time with 30 days' notice to the end of the month.
The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular in the event of serious or repeated contractual violations by the other party.
After termination of the contract, the Partner's data will be retained for 30 days for retrieval. After this period expires, the data will be irrevocably deleted.
9. Data Protection
The protection of personal data is important to us. Detailed information on the processing of personal data can be found in our Privacy Policy.
10. Changes to the Terms
4Unit reserves the right to amend these Terms and Conditions. Changes will be communicated to the Partner by email at least 30 days before they take effect.
If the Partner objects to the changes within 14 days of receiving the amendment notice, the Partner is entitled to a special right of termination effective at the time the changes come into force.
11. Final Provisions
The law of the Federal Republic of Germany applies.
The place of jurisdiction is Borken (Hesse), to the extent permitted by law.
Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions shall remain unaffected.
No oral side agreements exist. Amendments and supplements require written form.
Last updated: February 15, 2026